Terms of Service
These Terms of Service ("Terms") govern your access to and use of ProChangeover's ProChangeover software-as-a-service platform ("Service"), a web app for operators in industry to follow changeover steps on machines, provided on a business-to-business ("B2B") subscription basis. By accessing or using the Service, you ("Customer") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
Table of Contents
1. Subscription
Grant of Access:
Subject to these Terms and payment of applicable fees, ProChangeover grants Customer a non-exclusive, non-transferable, limited subscription to access and use the Service for Customer's internal business purposes during the subscription term.
Free Trial:
ProChangeover may offer a free trial period via Stripe. No fees are charged during the trial, but Customer must provide payment information. The trial converts to a paid subscription unless canceled before the end.
Subscription Term:
Subscriptions are monthly and automatically renew unless terminated with 30 days' notice.
Fees and Payment:
Customer shall pay all fees as specified in the order form or invoice. Payments are processed via Stripe and due monthly in advance. All fees are non-refundable except as required by law. ProChangeover reserves the right to change fees upon 30 days' notice.
2. Use of Service
Acceptable Use:
Customer shall use the Service only for lawful purposes and in compliance with all applicable laws. Customer may not: (i) reverse engineer, decompile, or disassemble the Service; (ii) use the Service to store or transmit malicious code; or (iii) interfere with the Service's integrity or performance.
Customer agrees to use the Service in accordance with a fair use policy. ProChangeover reserves the right to enforce usage limits or modify pricing if usage is deemed excessive.
Customer Data:
Customer owns its data inputted into the Service ("Customer Data"). Customer grants ProChangeover a license to use, store, and process Customer Data as necessary to provide the Service.
Support:
ProChangeover will provide reasonable technical support during business hours.
3. Intellectual Property
The Service, including all software, documentation, and improvements, is owned by ProChangeover and protected by intellectual property laws. Customer receives no ownership rights.
4. Confidentiality and Data Privacy
Each party agrees to maintain the confidentiality of the other's confidential information.
ProChangeover will process personal data in accordance with applicable data protection laws and its Privacy Policy, available at https://prochangeover.com/privacy-policy. For details on data processing, retention, and Customer rights, please refer to the Privacy Policy.
Customer shall indemnify ProChangeover against claims arising from Customer's breach of these Terms or misuse of the Service.
5. Termination
Either party may terminate for material breach with 30 days' written notice if the breach is not cured within such period. A "material breach" includes, but is not limited to, failure to pay fees, unauthorized use of the Service, or violation of acceptable use policies.
Upon termination, Customer's access ceases. Unless Customer requests earlier deletion, ProChangeover will retain Customer Data used to operate the Service for up to 24 months after subscription end to support account reactivation. After that period, ProChangeover may delete such Customer Data after providing at least 30 days' prior email notice. Customer may request data export and/or deletion at any time, subject to legal retention obligations.
Sections surviving termination: Intellectual Property, Confidentiality, and Limitation of Liability.
6. Warranties and Disclaimers
ProChangeover warrants that the Service will perform substantially as described. Customer's sole remedy for breach is termination and refund of prepaid fees.
EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.
7. Limitation of Liability
NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.
ProChangeover's total liability shall not exceed the fees paid by Customer in the 12 months preceding the claim.
8. Miscellaneous
These Terms, together with any applicable order form, subscription agreement, or other written commercial terms between the parties, constitute the entire agreement and supersede all prior agreements. If there is a conflict, the applicable order form, subscription agreement, or other written commercial terms control for commercial terms (including dispute resolution and governing law).
Disputes shall first be resolved through good-faith negotiation. If unresolved, dispute resolution procedures and governing law will be set out in the applicable order form, subscription agreement, or other written commercial terms between the parties.
ProChangeover may modify these Terms upon at least 30 days' prior notice to Customer by email and in-Service notification. If Customer does not agree to a material modification, Customer may terminate the subscription before the updated Terms take effect. Continued use of the Service after the effective date of updated Terms constitutes acceptance of those updated Terms.
If any provision is invalid, the remainder remains enforceable.
Force Majeure: Neither party is liable for delays due to events beyond reasonable control, including but not limited to natural disasters, pandemics, or government actions.
Effective Date: 2 February 2026
Last Updated: 15 February 2026